Return and refund policy
Return Policy for The DaVinci Code Cryptex
At The DaVinci Code Cryptex, we want you to be completely satisfied with your purchase. If for any reason you are not happy, we offer a flexible return policy to ensure a seamless experience.
Return Policy Overview
Return Window
📦 We accept returns only from European countries, up to 30 days from delivery.
🔹 Items must be in new, unbroken condition, with all original packaging and tags included.
Restocking Fee
⚠️ All returns are subject to a 20% restocking fee, which will be deducted from the refunded amount.
Exchanges and Store Credits
🔄 We offer exchanges to help you find the right product.
💳 If you return an item after the initial return window but within an extended period, we may offer store credit instead of a refund.
Sale Opportunities
We aim to turn returns into positive experiences. Here are some options:
✨ Exchanges: Swap for a different product instead of returning.
🎟️ Discount Codes: After a return, we may offer a discount code for your next purchase.
🛍️ Merchandising Opportunities: Stay updated through our return emails to discover new products.
Holiday Returns
🎁 During the holiday season, we extend the return window to accommodate gift purchases. Please check our website for specific dates and details.
How to Process a Return
📩 Contact Us
- Use the contact form on our "Contact" page to submit your return request.
- Provide the reason for the return.
📦 Prepare Your Package
- Ensure all original packaging and tags are included.
- Pack the item securely to prevent damage during transit.
🚚 Ship Your Return
- Attach the return label and drop off your package at the designated carrier.
- Keep your receipt and tracking number for reference.
Contact Us
If you have any questions about our return policy or need assistance with your return, please contact our customer service team at thedavinci.cryptex@gmail.com
We appreciate your business and are here to help ensure you have a positive shopping experience with The DaVinci Code Cryptex.