Shipping Policy
Shipping Policy for The DaVinci Code Cryptex
At The DaVinci Code Cryptex, we are committed to delivering your order as quickly and securely as possible. Please review our shipping policy below for important details.
1. Processing Time
Order Processing: All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive a notification when your order has shipped.
Order Verification: Some orders may require verification before shipping. If additional information is needed, we will contact you.
2. Shipping Rates and Delivery Estimates
Shipping Rates: Shipping costs are calculated at checkout based on the weight, dimensions, and destination of your package.
Estimated Delivery Times:
- European Countries: 5-12 business days
- USA: 7-15 business days
- New Zealand & Australia: 10-15 business days
- Other Countries: 15-20 business days
Shipping Carriers: We use USPS, Royal Mail, DHL, and other carriers to ensure prompt delivery.
Important Notes:
- Shipping times may vary based on destination and postal service efficiency.
- Delays can occur during holidays, peak seasons, or due to unforeseen events.
3. Order Tracking
Tracking Information: Once shipped, you will receive a tracking number via email.
Tracking Issues: If you have trouble tracking your package, contact us at thedavinci.cryptex@gmail.com.
4. Shipping Address
Address Accuracy: Please ensure your shipping details are correct at checkout. We are not responsible for incorrect addresses provided by the customer.
Address Changes: If you need to update your address after placing an order, contact us immediately. Changes are not guaranteed once the order has been processed.
5. Shipping Delays
Weather & Unforeseen Events: While we strive to meet delivery estimates, delays may occur due to weather conditions, carrier issues, or customs delays. These are beyond our control.
Backordered Items: If an item is backordered, we will notify you with an estimated shipping date. Your order will be held until the item is available unless requested otherwise.
6. Missing or Lost Packages
Lost Packages: If your package is lost, contact us at thedavinci.cryptex@gmail.com. We will work with the carrier to resolve the issue.
Incorrect Tracking Information: If tracking shows your package as delivered but you haven’t received it, please check with neighbors, household members, or your local post office before reaching out.
7. Damaged Items
Inspection: Please inspect your order upon arrival and contact us immediately if the item is damaged or incorrect.
Claims: To file a damage claim, email us at thedavinci.cryptex@gmail.com with your order number, a description of the damage, and photos. We will provide further instructions.
8. Returns & Exchanges
Return Policy Overview:
- USA Orders: At this time, returns are not accepted for orders shipped to the USA.
- European Orders: Returns are accepted within 30 days of delivery for valid reasons. Please contact us before initiating a return to ensure all criteria are met.
For more details, please refer to our Return Policy.
Contact Us
If you have any questions or concerns regarding our shipping policy, please contact us at:
Email: thedavinci.cryptex@gmail.com
We appreciate your business and strive to provide a smooth and reliable shipping experience.